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‎12-27-2019 08:23 AM

HP Recommended
Product: HP Deskjet 2630

Both colour and black ink cartridges have ink (as indicated on the display panel, but copies are blank and printing is also blank.

 

I have tried to access printer through a pc to run a clean, but cannot locate the WPS PIN as I cannot print.

 

Questions

 

1. how to locate WPS PIN when one cannot print

2 . how to resolve print/copy issue when there is ink in the cartridges

 

thank you

 

1 REPLY 1

‎12-30-2019 03:40 PM

HP Recommended

@VVG77

 

Welcome to the HP Support Community.

 

Install the software on your Computer and the run the cleaning: https://support.hp.com/in-en/drivers

 

Perform the steps from here: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167793...

 

If the issue persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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