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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

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Printing

HP Recommended
HP OfficeJet All-in-One 6978
Microsoft Windows 10 (64-bit)

printer will not print black. I have downloaded software, drivers, chnaged cartridges. Will not print black, color okay.

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HP Recommended

Wow someone else with printing black issues. Come on HP sort this out!! 

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HP Recommended

Mines brand new, bought today. Having serious issues printing in black 😭

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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

Hi @beehive1

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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