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printer will not print black. I have downloaded software, drivers, chnaged cartridges. Will not print black, color okay.
Wow someone else with printing black issues. Come on HP sort this out!!
Mines brand new, bought today. Having serious issues printing in black 😭
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps! Keep me posted.
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