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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printouts are smudging
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03-26-2020 04:54 AM - edited 03-26-2020 05:02 AM
Hi
my printouts are smudging quite badly, I've aligned the print heads and I've cleaned them to no avail. I've also tried two types of paper. I attached a photograph of the print out in question.
Has anyone got any suggestions? It's not always been like this but seems to be getting worse every time I use the printer.
Thanks.
UPDATE: It looks to just be the black ink that's the issue?
Solved! Go to Solution.
Accepted Solutions
03-26-2020 10:36 AM
Change the black ink cartridge.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
03-26-2020 10:36 AM
Change the black ink cartridge.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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