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Printouts incomplete on either color or black & white

ENVY 7640
Microsoft Windows 10 (64-bit)

Hi. In June of this year, I finally set up my HP Envy 7640 printer I had bought some years before and never took out of the box. I needed to print that very night. Unfortunately, after setting up the printer, no matter whether I printed in color or black & white, the pages would be largely missing what was supposed to be there. I must have printed the test page a dozen times to always the same results. Absolutely nothing helped, and the print cartridges were brand new with plenty of properly loaded paper. Periodically I try to print again in either setting still to the same result. There is no error message when I try.


The attached pictures are examples of how my printouts look (scanned from a different device). Even though I just installed the printer 7 months ago and have yet to really get anything out of it, I'm told my HP Warranty expired, naturally due to the manufacturing and/or purchase dates. As such, I feel like I have a $200 paperweight taking up prime real estate in my home office. Your help would be appreciated. Thank you.


HP_Page_2.jpgBlack & whiteHP_Page_1.jpgColor

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HP Recommended

Printouts incomplete on either color or black & white

Liquid ink inside ink cartridge got dried due to not being in use for 7 months.


Replace both ink cartridges and your printer will print like a new.

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