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Student
Posts: 1
Member Since: ‎01-02-2018
Message 1 of 2 (189 Views)
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Prints alternate lines after cartridge change

Product Name: HP Officejet 4500 All-in-One Printer Series - G510
Operating System: Microsoft Windows 7 (64-bit)

Just changed the black cartridge and am getting perfect prints BUT alternate lines only!! The printed material comes out double spaced,

 

I have aligned, cleaned, re-aligned, switched off and on all to no avail.

 

I have not experienced this problem in the 5 years I've had the printer.

 

What is my next step/s to go about resolving the problem?

 

Thanks.

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Accepted Solution

Re: Prints alternate lines after cartridge change

Hi @Ivan26,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is printing alternate lines.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • Is the issue happening when you make a copy?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you follow the below steps to fix this issue.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

View solution in context
HP Support Agent
Posts: 10,941
Member Since: ‎07-19-2016
Message 2 of 2 (159 Views)

Re: Prints alternate lines after cartridge change

Hi @Ivan26,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is printing alternate lines.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • Is the issue happening when you make a copy?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you follow the below steps to fix this issue.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation