01-02-2018 08:52 AM
Just changed the black cartridge and am getting perfect prints BUT alternate lines only!! The printed material comes out double spaced,
I have aligned, cleaned, re-aligned, switched off and on all to no avail.
I have not experienced this problem in the 5 years I've had the printer.
What is my next step/s to go about resolving the problem?
Solved! Go to Solution.
01-03-2018 04:23 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that the printer is printing alternate lines.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- Is the issue happening when you make a copy?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you follow the below steps to fix this issue.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the PC
14.) Download and install the printer software from the below link.
15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I am an HP Employee