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Honor Student
Posts: 3
Member Since: ‎12-14-2017
Message 1 of 2 (62 Views)

Prints in color even though "Black & White" is chosen

Product Name: HP OfficeJet Pro 8715

Hello,

 

I want to print black ink only (all color cartridges are full). I have followed all instructions I can find, and select "Black and White only". It still prints in color. How do I get my printer to print only black ink?

 

Thank you!

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HP Support Agent
Posts: 777
Member Since: ‎10-14-2016
Message 2 of 2 (37 Views)

Re: Prints in color even though "Black & White" is chosen

Hi @JSHART

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that you would like to Print in Black only.

 

I'd like to help.

 

Are you trying to Print from a Windows PC or iOS computer?

 

If you are using a Windows PC, try these Steps.

 

- Go to devices and printers.

- Right, click OfficeJet Pro 8715.

- Select printer preferences.

- Click advance button.

- Go to printer features.

- Click print in greyscale and from the drop-down select Black ink only.

 

Or 

 

- Go devices and printer.

- Right, click OfficeJet Pro 8715.

- Select printer properties.

- Go to device settings tab.

- And select the print color to black.

 

Please find the picture attached below.

 

 

Let me know how it goes.

 

Thank you. Smiley Happy

 

If the information I've provided was helpful. Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon. 

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge.

 

 

KrazyToad
I Am An HP Employee

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