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chillin0
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Message 1 of 2
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HP Recommended

Prnter not printing black

Hp 5055
Microsoft Windows 10 (32-bit)

I have the HP 5055 and used it maybe a dozen times to print. The last time I printed was 2 weeks ago and it worked fine.  I went to print yesterday and it is not printing the black ink. I checked ink levels, it was more than halfway full, replaced with a new authentic HP cartridge, it is still not printing. The tri color is printing and tests fine, but no black ink! Help, I have reset to factory, reinstalled wireless, cleaned cartage, print head.  I am at a loss and quite frankly not happy as this is basically a new printer.

 

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Prnter not printing black

@chillin0

 

If you have already performed all the troubleshooting steps in this Link: https://support.hp.com/in-en/document/c05538986, I suggest you contact HP Support for Service Options

 

Click on this link -www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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