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Prnter not printing black

Hp 5055
Microsoft Windows 10 (32-bit)

I have the HP 5055 and used it maybe a dozen times to print. The last time I printed was 2 weeks ago and it worked fine.  I went to print yesterday and it is not printing the black ink. I checked ink levels, it was more than halfway full, replaced with a new authentic HP cartridge, it is still not printing. The tri color is printing and tests fine, but no black ink! Help, I have reset to factory, reinstalled wireless, cleaned cartage, print head.  I am at a loss and quite frankly not happy as this is basically a new printer.


HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Prnter not printing black



If you have already performed all the troubleshooting steps in this Link:, I suggest you contact HP Support for Service Options


Click on this link and select your Country to get the Contact details for HP Support


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