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Problem on the touchscreen of HP photosmart printer 5510

HP Recommended
HP Photomart 5510
Microsoft Windows 10 (64-bit)

Dears,

 

I have HP photosmart printer 5510 and the touchscreen suddenly is not working, it is just show the command and I can't press any of them. Moreover, it is not shutting down when I press the power button as the screen shows that the printer is under process of shutting down but it takes very long time with failure to shut down. Then, I unplugged the cable from the power outlet. I tried to unplug the power cable from the power outlet for more than one day but unfortunately the problem still exist.

 

Any one has any solution for this problem?

 

Regards

 

Reda

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HP Recommended

If you have unplugged the cable from the wall outlet and waited 10 mins.  Plugged the power cable back into the wall outlet and have the same issue, 3-4 times.  You printer has failed.

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HP Recommended

Thank you Mr. sabretooth04 for your reply, this is what I expected. Do you think if I replace the touchscreen will solve the problem?

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