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Sunshine110
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Message 1 of 2
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Problem printing

C1 HP Envy 4500

I haven't used my printer in a while and now when I go to printer the ink carriages cannot move. There is no blockages. I move yhe ink carriages from side to with my hands with know tissues. I have check everything,  restarted the printer, and I keep getting the same message.  The carriage cannot move, they appear to go half way and stop. I any can it would so helpful. Thank you

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Problem printing

@Sunshine110

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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