cancel
Showing results for 
Search instead for 
Did you mean: 
carbob12
New member
1 0 0 0
Message 1 of 3
67
Flag Post
HP Recommended

Problem w/printer or system

HP Office jet Pro 6970
Microsoft Windows 10 (64-bit)

Printer failure. Problem w/the printer or system. Printer has been turned on /off. Msge advises to contact HP. Code 0x6100004a. Printer has no jams or paper problems.  

2 REPLIES 2
HP Support Agent
HP Support Agent
6,259 6,246 337 247
Message 2 of 3
31
Flag Post
HP Recommended

Problem w/printer or system

@carbob12

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/documen...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,259 6,246 337 247
Message 3 of 3
12
Flag Post
HP Recommended

Problem w/printer or system

To connect the Printer to the Wi-Fi follow these steps: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard. 5. Follow the display instructions to complete the setup.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation