02-12-2020 05:16 PM
Receiving this error:
There is a problem with the printer or ink system. Turn the printer off (did that), Then on (did that too).
If you continue to get this message, contact HP (did that).
I need help, can't reach a human on HP's website.
02-15-2020 04:20 AM
Welcome to the HP Support Community.
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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