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Message 1 of 2
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Problem with Printhead Oxc19a0015

HP Recommended
HP OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

Printer was working fine until it simply stopped and messaged the subject error. I removed and reinserted the cartridges but that did not take care of it. Any suggestions!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@my41

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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