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neverGuess
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Problem with color after installing new color cartridge in Envy 5660

HP Envy 5660
macOS 10.13 High Sierra

I just installed a new color ink cartridge. I've had my printer for a couple of years and never had a problem with colors not looking right, but now they're all messed up. Orange looks pink. Clover green looks very dark green. Brown looks reddish purple. I didn't change anything other than the ink cartridge, so I'm inclined to think it's the cartridge, but I hate to think that, because they're expensive. So if it is a defective cartridge, I want to be sure of that so I can get my money back. 

 

Any thoughts? Thanks in advance. 

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HP Support Agent
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Problem with color after installing new color cartridge in Envy 5660

@neverGuess, Welcome to the HP Support Community!

 

Are you using a HP Ink cartridge?

Have you tried using the old/alternate color ink cartridge and check if the issue persists?

 

Let us try these steps to resolve this issue:

 

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Swipe the display up, and then touch Printer Maintenance.

  3. Touch Clean Cartridges.

Also, perform step 14 mentioned in this document.

 

Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Touch Reports, and then touch Print Quality Report.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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neverGuess
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Problem with color after installing new color cartridge in Envy 5660

Thanks for your reply. It looks like the yellow is not coming out. On the print quality diagnostic printout, the yellow box is blank. I've attached a scan of the printout. The ink levels check shows the levels of cyan, magenta and yellow to be equal, though. Should I return the cartridge?

 

print quality diagnostic.png

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HP Support Agent
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Problem with color after installing new color cartridge in Envy 5660

@neverGuess

 

Thank you for the response. This seems like an issue with the tri-color ink cartridge. Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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