02-10-2020 01:59 PM
I have an error that comes up "there is a problem with the printer or ink system, turn printer off then on...." This has been ongoing for a few days now.
I have changed my ink cartridges, all are genuine HP cartridges. None appear to be leaking. I have done a hard reset on the printer, power cable removed etc. I do not have a printerhead latch/lever that I can readjust that I can see.
I have removed the printerhead and checed all contacts and cleaned what I can access.
I have read that the printerhead should move freely when the power is off. Mine does not appear to? I am unsure what relevance this has.
Any assistance appreciated.
02-12-2020 03:24 PM
Welcome to HP support community.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee