Problem with printing first page after setup

[Dominic12]

I set up the printer and attempted to print a page. The printer showed up on my computer, it was connected to wireless LAN, but when I tried to print nothing came out. I clicked "open all active printers", and the document appeared but the status was "Error - Printing". I tried HP Print and Scan doctor, and that updated the printer software but was unable to print a test page, and did not fix the problem.

[Riddle_Decipher]

@Dominic12 Here's all you need to know and do, to resolve this issue, once and for all,

I know this could be overwhelming, however, like Doctor strange, I've calculated all the possible outcomes and gotten the best route to ensure a complete fix, for you, so if one step doesn't work, skip to the next and do it in the suggested order, if you hit a roadblock, do let me know, I'll be happy to help you though:

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer.

Add a TCP/IP port.

1.      Print a Network Configuration Report from the Printer Settings or Wireless menu.  

2.      Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.  

3.      Select Standard TCP/IP Port, and then click New Port.  

4.      Follow the instructions to add a new port using the information listed on the Network Configuration Report.  

5.      Try printing. 

Hope this helps! Keep me posted. 

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.