01-24-2020 08:25 AM
I have downloaded printer updates and have/had no printer problems printing to plain paper. However, when I try to print a page of mailing labels I get "paper type or print is incorrect" error msg. My printer is an HP 6500 E710n-z.
Looking for help trying to figure out what the problem might be. Avery customer service attempted to help but none of their suggestions worked and advised me to contact HP.
01-24-2020 02:35 PM - edited 01-24-2020 03:02 PM
Edits - Add Example
I would guess that the Media type (kind of paper) needs to be adjusted.
|Media Types||Plain paper, HP bright white paper, HP premium paper, HP Premium presentation paper, matte, other inkjet papers, HP premium plus photo papers, HP premium photo papers, HP advanced photo papers, HP everyday photo paper, semi-gloss, HP everyday photo paper, matte, other photo papers, HP premium Inkjet transparency film, other transparency films, HP Iron-on transfer, HP photo cards, other specialty papers, glossy greeting card, matte greeting card, HP brochure & flyer paper, matte, other glossy brochure, HP brochure paper 180g, glossy, other matte brochure, plain hagaki, Inkjet hagaki|
Avery Template 8160 is a Letter Size (8.5x11 in) template.
The template, when downloaded and opened in Word shows (in Layout) both the paper size and the margins (custom). Leave both settings "as is".
The following assumes the Full Feature Software is installed...
Load the label paper into the printer - print side down, top of label paper toward the back of the printer (away from you).
User Guide, Page 20
Check / Adjust / Retain the Paper at the Printer Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
IF applicable for your printer:
On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK
NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom
Download and open the Template in Office Word...
Create the labels...
Save your document...
When printing (from Word),
File > Print >
Check - Adjust Printer name if necessary,
Click Printer Properties
tab Printing Shortcuts
Select a "General Everyday Printing" or similar shortcut (anything that is for general document printing)
Borderless (if available) = Off
Paper Type = Labels, Brochure Matte, "something" that is equivalent to "thick paper;", even "Other specialty paper" might work...
Source = Tray 1 (or main tray or similar)
Print on both sides (duplex) = Off
Print Quality = Normal
If your print software supports it, after the changes are made, click "Save as" (or create custom shortcut - wording varies),
Enter a name for your new custom shortcut..
When ready, Click OK to save / exit the Printer Properties menu
Back in Word Print menu, Click Print
Reference and Resources – Places to find help and learn how to use your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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