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Problems connecting OfficeJet 3830 to wireless network

OfficeJet 3830
Microsoft Windows 10 (64-bit)

I can't connect my OfficeJet 3830 to my wireless network. The printer shows an IP address and host name, but it does not print. I've tried all the troubleshooting steps from HP to no avail.

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Problems connecting OfficeJet 3830 to wireless network

Hi @RonnyJohnny

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to connect the printer to the wireless network.


On the printer screen, go to Setup > Network > Restore network defaults

Go back to Network > Wireless > Wireless setup wizard > Choose your network and enter the password.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

To check the connectivity between the printer and the PC,

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  3. If you get any security notification, click on show details/advanced and 'proceed to this website'.
  4. Go to tools > print a test page.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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