Problems with black ink cartridge

[Pam2395]

Hi,

the black ink cartridge does not print properly or doesn’t print at all.  I am using HP everyday paper and HP ink cartridge 

I have tried the diagnostic tools, and have cleaned printer heads etc but nothing has helped.

the cartridge level is showing full

there is an icon that is showing in the panel, which I can’t find anywhere what it means - it’s an envelope with 2 horizontal lines on the left side and an ink drop on the top right of the envelope

ant help greatly appreciated

cheers

[Kumar0307]

Hi @Pam2395

Welcome to the HP Support Community. I understand you are not able to print in black. I'd be happy to assist you.

Is the printer enrolled in Instant Ink?

Are you using regular HP ink cartridges or the Instant Ink cartridges?

If the printer is enrolled in Instant Ink, your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

Kindly perform the steps mentioned in this document to resolve print quality issues.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Pam2395]

Thanks, tried all steps but nothing has worked 

I will buy a new black cartridge and hopefully that fixes the issue (even though cartridge came from HP as part of the instant ink program!)

[TEJ1602]

@Pam2395

Thanks for replying!

You don't have to buy new ink from outside, we shall help you with it!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!