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‎02-11-2020 08:36 AM

HP Recommended

I have tried everything listed in the chat rooms and can't find a solution. I'm frustrated and very upset. I never had issues with this printer until now. 

3 REPLIES 3

‎02-13-2020 09:20 AM

HP Recommended

@KansasMom, Welcome to HP Support Community!

 

I understand you have issues with your HP Officejet 8600 Printer, could you provide me with a brief description of the issue so that I can help you with ana ccurate solution?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎02-13-2020 01:23 PM

HP Recommended

Hello!
Out of nowhere, I got this message saying that the printheads are missing.

The printer is used on weekly basis at home, never had an issue. it has all ink cartridges new. I pulled them out and in, check to see if there was something weird there and nothing.

I unplugged twice, turned it on and off and nothing.

I ran that print doctor software and nothing.

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‎02-13-2020 01:31 PM

HP Recommended

@KansasMom,

 

Thanks for replying!

 

If you have already performed the steps from the document  Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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