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Problems with printing Photos

HP Envy 5544
Microsoft Windows 10 (64-bit)


I already tried to get help in the German Community. But the german support community is now closed.


My problem with the printer is when I want to print photos. I do this, since I got the printer three years ago. And I use the same photopaper in the same quality since three years. But since a month or so my printer only prints after one third of the paper is through. And the pictures are slightly crooked. 

I already cleaned every possible roller. Tried another photopaper, used one photopaper or a stack of paper. Nothing works. And now the printer started to print horizontal stripes too (it started two days ago). I really don't know what to do. I really like HP. And I like the instant ink service. But I really don't know what to do now. I need the printer and I need to print my photos. 


Can someone help? Does anyone have the same problems?


Kind regards 


HP Support Agent
HP Support Agent
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Message 2 of 2
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Problems with printing Photos

@Anne135, Welcome to HP Support Community!


I appreciate your efforts in trying to resolve the issue. This looks like a hardware issue.


Please reach out to the HP Support in your region regarding the service options for your printer(change country to Germany for contact details)


Hope this helps!


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