My printer doesn't print properly, i changed ink, but it still doesn't print black, only grey, how can I solve this problem?
@NicolePandolfi, Welcome to HP Support Community!
If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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