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JenesisPogi
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Message 1 of 12
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Protocol not supported- scan to sharepoint

HP Officejet pro 9025
Microsoft Windows 10 (64-bit)

I am getting "protocol not supported" error when setting up scan to sharepoint on the EWS of the printer . I have been trying to fix this problem for weeks now.i am using an online sharepoint and i made sure that all credentials entered were correct. Also, the folder I will be saving the scans to is shared to all user. Please help

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HP Support Agent
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Message 2 of 12
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Protocol not supported- scan to sharepoint

@JenesisPogi

 

Welcome to HP support community.

 

Restore the factory settings on the printer.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance .

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

5. Touch Continue.

 

Update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

 

Reconfigure scan to sharepoint again

Refer this HP document for the steps to reconfigure from EWS page:- Click here

(Note:- Though this document is for different printer model, these steps should fix the issue)

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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JRJenZen
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Message 3 of 12
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Protocol not supported- scan to sharepoint

Didn't work for me. Still an issue.

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HP Support Agent
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Message 4 of 12
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Protocol not supported- scan to sharepoint

@JRJenZen

 

Welcome to HP support community.

 

I made a research on this printer model and noticed that this printer does not support scan to Sharepoint.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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JRJenZen
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Message 5 of 12
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Protocol not supported- scan to sharepoint

But it does 🙂

It's an option on the printer. 

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HP Support Agent
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Message 6 of 12
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Protocol not supported- scan to sharepoint

@JRJenZen

 

Provide the printer model number for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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JRJenZen
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Message 7 of 12
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Protocol not supported- scan to sharepoint

HP Color LaserJet Pro MFP M479fdn

JoeChurch
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Message 8 of 12
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Protocol not supported- scan to sharepoint

I also just bought a 9025 and can't get the scan to sharepoint feature working.  I've been calling HP and bounced around their support reps 6+ times to multiple departments and nobody knows what I'm talking about.  The current engineer I'm talking to says that the feature isn't supported on the printer.  But it comes shipped with the scan to sharepoint feature on the printer, its printed on the box as a feature, its in the product information marketing materials.  I do not understand how a company like HP can ship a produce with marketed features that are not actually supported.  How is that HP is not being sued over this?  Support is useless, I bought a printer that HP can't support.  Great.  

Chrilli
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Message 9 of 12
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Protocol not supported- scan to sharepoint

Same issue with the HP Color LaserJet Pro MFP M479fdn.

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longislandboate
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Message 10 of 12
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Protocol not supported- scan to sharepoint

I have Color Laserjet Pro MFP M479fnw, i have the same issue.  i need this to work, as i will also need more units that do this.  Please advise!

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