I purchased a new router. My printer was offline. I was able to get it online, but now the touchscreen has a ? on it. It will not go back to the Home Screen. It goes to the help menu when I touch the ? How do I get rid of the question mark?
Welcome to HP support community.
Are you getting any error message?
Perform a power reset
Update the printer firmware
Here are the steps:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Sandytechy20 I am an HP Employee
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