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bakingmom
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Message 1 of 2
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Question mark on touchscreen of printer

Hp Officejet Pro 6978
Microsoft Windows 10 (32-bit)

I purchased a new router. My printer was offline. I was able to get it online, but now the touchscreen has a ? on it. It will not go back to the Home Screen. It goes to the help menu when I touch the ? How do I get rid of the question mark?

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Message 2 of 2
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HP Recommended

Question mark on touchscreen of printer

@bakingmom

 

Welcome to HP support community.

 

Are you getting any error message?

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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