When printing a graphic on a Word document, the 6968 enlarges the graphic so that it does not fit on the page. The graphic is the correct size on the document and on the print preview, but the printed graphic is oversized and cut off on the paper.
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We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Choose scale or resize option as fit to the page under printer settings and then try and print.
refer to- Print Driver Settings Guide (Windows)
Also, try printing from other applications to see if occurs
Hope this helps! Keep me posted.
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