05-10-2020 11:41 AM
We've had an Envy 7855 printer for several years, connected wirelessly. It worked fine until recently, when it started producing errors, going offline for no reason, printing partial pages or only some pages, not printing at all and then waking up and starting to print *hours later*, etc. I've turned the printer off and back on, disconnected and reconnected the power cable, run the HP print and scan doctor multiple times, uninstalled and reinstalled the printer with the latest software multiple times, tried connecting it with an ethernet cable, etc. Usually these fixes work temporarily, but then the problems recur. I'm at the end of my rope. Any suggestions?
05-15-2020 09:38 AM
Welcome to the HP Support Community.
Let's try a firmware update: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
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