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RECURRING PROBLEMS WITH ENVY 7855 PRINTER

Microsoft Windows 10 (64-bit)

Dear Friends,

We've had an Envy 7855 printer for several years, connected wirelessly.  It worked fine until recently, when it started producing errors, going offline for no reason, printing partial pages or only some pages, not printing at all and then waking up and starting to print *hours later*, etc.  I've turned the printer off and back on, disconnected and reconnected the power cable, run the HP print and scan doctor multiple times,  uninstalled and reinstalled the printer with the latest software multiple times, tried connecting it with an ethernet cable, etc.  Usually these fixes work temporarily, but then the problems recur.  I'm at the end of my rope.  Any suggestions? 

Thanks, Grover

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RECURRING PROBLEMS WITH ENVY 7855 PRINTER

@Grover810

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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RECURRING PROBLEMS WITH ENVY 7855 PRINTER

Hi Betty,

Thanks for your suggestion.  I finally stumbled into getting the printer to work via an ethernet cable, and I'm hesitant to try anything new for now.

Best wishes,

Stuart

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