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Re: Can't Print Black Ink

  ENVY 7640 The Black Cartridge was about 1/2 full and it stoped printing,  I installed a new cartridge and it will not print black.  I can print color.

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Message 2 of 2
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Re: Can't Print Black Ink



Welcome to the HP Support Community!


I reviewed your post and I understand that you are facing issues printing black.


Don’t worry, I assure you I will try my best to get this sorted.


  • Are you able to make a copy in black?
  • What is the operating system you are using?


Meanwhile, I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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