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Joey256
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Re: Card stock only printing 3/4ths of image

I am having exactly the same issue. The printer is new, it prints just fine on regular paper however when I print on card stock I lose a portion of each sheet printed as it prints from the very top edge of the paper cutting off the top portion of the print task. 

I have the most recent software (I have only recently downloaded it) installed when I got the printer. 

I have attempted printing from both my Mac and my iPhone and they both have the same frustrating issue. 

I have the card stock in drawer 2 and the settings say that it is set to plain paper thick.

 

 

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HP Support Agent
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Re: Card stock only printing 3/4ths of image

@Joey256, Welcome to HP Support Community!

 

To assist you better, I would like to know the following-

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

What is the size and type of cardstock that you are using?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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Joey256
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Re: Card stock only printing 3/4ths of image

Good morning,

 

my printer model is 9025 and I am using standard 8.5 x 11 card stock.

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Re: Card stock only printing 3/4ths of image

@Joey256

 

Thanks for replying!

 

Which application are you trying to print from?

Does the print preview appear good?

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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Joey256
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Re: Card stock only printing 3/4ths of image

I am printing from Microsoft word and Mac Preview. Both programs have the same issue. The print preview appears fine.

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HP Support Agent
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Re: Card stock only printing 3/4ths of image

@Joey256

 

Thanks for replying!

 

I would like to inform you that the paper size isn't supported. Supported Cards are 3 x 5 in, 4 x 6 in, 5 x 8 in. Check specs: https://support.hp.com/in-en/document/c06237775#AbT9

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Joey256
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Re: Card stock only printing 3/4ths of image

What is the HP return policy?

As a teacher I need to print on the school supplied card stock. I have never known a printer to not print on standard 8.5x11, especially not a new model of printer. I am very disappointed with this product.

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Re: Card stock only printing 3/4ths of image

Hi @Joey256

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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