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IMSMYLN
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Re: Envy 7858 Double-sided printing upside down problem

I also have the same problem. I'm printing from a Word document on a HP Envy 7858, using Windows 10. When I print 2-sided, the back page is always upside down, regardless of whether I select flipping on the long edge or the short edge. I tried the fix described for the Mac user (i.e., unplugging the power). It did not work. How can I resolve this problem?

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Re: Envy 7858 Double-sided printing upside down problem

Hi @IMSMYLN

 

Welcome to the HP Support Community. I'd be happy to assist you with the 2-sided printing issue. 

 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

 

If the issue still persists, try re-installing the printer driver -

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

 

You may also refer to - HP Printers - How to Print on Both Sides of the Paper (Windows) (Duplexing) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation