07-27-2018 10:28 AM
my hp officejet pro 6830 has stopped printing with blue ink. I have performed all of the suggestions that I have found at the hp website but nothing helps. i am a low volume printer so it is not the face that i wore it out. any suggestions are greatly appreciated.
Solved! Go to Solution.
07-28-2018 05:17 PM
Welcome to HP forums, I see that your printer is not printing in blue color.
I am eager to assist you.
Did you check the ink levels of the cartridges?
Did you make sure the cartridges are properly vented and seated correctly
If not, refer this HP document for more troubleshooting steps:- Click here
If you have done all the troubleshooting steps, still the issue persists
I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
Please reply back on the public post as this Private message box is not monitored.
I hope this helps resolve this issue completely,
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.
I am an HP Employee
07-28-2018 05:50 PM
07-29-2018 03:26 PM
Thanks for your reply. I truly appreciate your patience and efforts.
As @sandytechy20 is out of the office today, I'm replying to you.
I understand that all are new ink cartridges. In case you have an alternate blue (cyan) ink cartridge then you may try to use it and check if the blue color prints well.
In case you do not have a blue ink cartridge or if the issue still persists after installed a replacement blue ink cartridge, then it could be because of a defective printhead. In such a case please refer to my private message suggesting the next course of action.
I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know how it goes.
08-02-2018 09:39 AM
I have put in three blue cartridges (I have always used HP cartridges and performed all of the functions recommended by you. The printer still will not print blue. I am very frustrated by this situation. Please advise.
05-31-2019 07:42 PM
Welcome to HP support community.
Provide the printer model number or the product number?
is the copy quality is fine?
Reply with the requested information for more assistance.
I am an HP Employee