HP ENVY 5530 e-All-in-One will print but won't scan

[Holzerman]

I have the same problem but the fix didn't work for me.  I get the error message I get yellow waring sign and message

HP ENVY 5530 e-All-in-One is currently unavailable. Please check if it is turned on and connected, or try again later."  Everything else works but the HP scan software.  I can scan form the simple Apple scan utility and I can print.  I have Mac OS Sierra Version 10.12.1 

[Riddle_Decipher]

@Holzerman

Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.

I saw your post about not being able to print from your computer running MacOS Sierra and sometimes will see a scanner error.
If you've already done the previously mentioned steps,

My first suggestion would be to run the HP Print and Scan Doctor either fix or identify the cause of the issue.

If you do see an error with the driver, such as a conflict, try:

• Uninstalling the Printer Software
• Restarting the PC
• Reinstalling: HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers

Please download and install the HP Easy Scan App to see if that will allow you to scan from the ADF. Use the HP Easy Scan App.

·         HP Easy Scan

If an item is loaded into the ADF, HP Easy Scan automatically defaults to the ADF as the source. To manually select the ADF, open the Presets menu, select Edit Settings, then select Document Feeder from the Source menu.
 

·         Apple Image Capture

In the Scan Mode menu, select Document Feeder.
 

·         HP Scan

If an item is loaded into the ADF, HP Scan automatically defaults to the ADF as the source. To manually select the ADF, click Scan, click Show Details, select Document from the Type menu, then select Document Feeder from the Source menu.

I also suggest using the Apple Scan while you wait for the HP software to be updated. You can use the following link to confirm your printer is still compatible with your OS: 
Printer and scanner software for MacOS Sierra, El Capitan, Yosemite, and Mavericks.

Mac Basics: Using a scanner

For related links, please click here.

To troubleshoot MacOS Sierra Problems: Click here

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.

[Holzerman]

The HP Easy Scanner worked for me.  It's not bad.  The regular software is better but I can't get it to work with my Macbook.

[Riddle_Decipher · Accepted solution]

@Holzerman Thank you for the update,
I appreciate your time and efforts,

The reason the regular app isn't working is probably because it's not compatible with the MacOS you have.

I would recommend using the HP easy scanner until the other app has an update available for Mac, although I don't have any details about when it would be available as such.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Holzerman]

Your analysis makes sense to me.  I can't seem to find a place to click "accept as solution".  Maybe I'm dense but I looked all over and couldn't find it.  

Thanks again.