09-18-2019 11:56 AM
I want to print in color from an HP Pavilion laptop to an HP 3830 officejet .
i have inserted a second brand new tri color 63 cartridge---the report still will print only in black and white. All that money down the drain.
the color appears to work after the cartridge clean procedure on the printer is done and the Print Quality Diagnostic report will print.
09-20-2019 05:36 PM
This could be a driver issue.
Could you please help me with the operating system of the computer.
Is the copy working fine?
Refer to this document: https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0... Resolving Copy Problems
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thank you for joining the HP Community.
Have a great day!
I am an HP Employee