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Vivh1 Student
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Re: HP OfficeJet 3830 will not print in color all of a sudden

I want to print in color from an HP Pavilion laptop to an HP 3830 officejet .

i have inserted a second brand new tri color 63 cartridge---the report still will print only in black and white.  All that money down the drain.

the color appears to work after the cartridge clean procedure on the printer is done and the Print Quality Diagnostic report will print.

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Re: HP OfficeJet 3830 will not print in color all of a sudden

@Vivh1

 

This could be a driver issue.

Could you please help me with the operating system of the computer.

 

Is the copy working fine?

 

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0... Resolving Copy Problems

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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