I executed the firmware update. It completed just fine. But I still cannot use the cartridges. The error message says they are empty. They are new. I have used these same cartridges many times. This is the first problem. **bleep**. Tried everything I could find. I am so surprised at this. I have used HP products of all kinds over many years, and now this cheap shot. **bleep**. I have spent so much time on this. If I do not get a resolution I am going to warn people wide and far not to purchase HP. I'm stuck with a worthless printer and tons of ink I can't use. **bleep**I have a Officejet Pro 8710.
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