cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
49
Flag Post

Re: HP OfficeJet Pro 6978 won't use generic cartridges after firmware update

HP Recommended

I executed the firmware update. It completed just fine. But I still cannot use the cartridges. The error message says they are empty. They are new. I have used these same cartridges many times. This is the first problem. **bleep**. Tried everything I could find. I am so surprised at this. I have used HP products of all kinds over many years, and now this cheap shot. **bleep**. I have spent so much time on this. If I do not get a resolution I am going to warn people wide and far not to purchase HP. I'm stuck with a worthless printer and tons of ink I can't use. **bleep**I have a Officejet Pro 8710.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
28,630 28,583 2,358 3,575
Message 2 of 2
Flag Post
HP Recommended

@BadRobot3000 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation