07-04-2018 08:28 AM
07-05-2018 01:06 PM
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I am an HP Employee
10-21-2019 05:50 AM
I have a very similar problem and have looked everywhere for a solution. Mine freezes constantly but once in a while it re-boots ok and work fine - until the next time. I should ditch my 8610 but I love it and have loads of new ink. It seems like a software glitch and I've lost track of the number of times I've tried the standard reset solutions. I really don't think this is terminal but badly need insider advice please. Thanks.