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‎01-05-2020 02:14 PM

HP Recommended

A few days ago I installed an hp envy 7855 printer and I cannot get out of single cartridge mode...the printer will only accept the color cartridge...I have tried a reset but still the same issue...this should NOT be an issue with a NEW printer!

3 REPLIES 3

‎01-08-2020 09:14 AM

HP Recommended

@QuakerDude, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

 

Do you have any error messages on the printer?

What happens when you try to make photocopies?

What is the Operating System installed on the computer?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎01-08-2020 09:25 AM

HP Recommended

Running latest windows 10...prints OK...no error messages except to remove the second cartridge

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‎01-09-2020 07:49 AM

HP Recommended

@QuakerDude,

 

Thanks for replying!

 

Follow the steps from the document  Ink Cartridge Errors, if the issue persists it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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