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PILLDOC50 Honor Student
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Re: Ink cartridge has ink, but wont print.

MY HP OFFICE JET 4650 WON'T PRINT IN COLOR. I HAVE PRINTED A PRINT QUALITY DIAGNOSTIC PAGE AND THE COLORS SHOW BEAUTIFULLY. WHEN I TRY TO PRINT A DOCUMENT OR PICTURE, IT WILL ONLY PRINT  B&W. i HAVE  BEEN TROUGH ALL THE SETTINGS AND DO NOT SEE ANYTHING OUT OF LINE.  JUST PUT IN A NEW (RECENTLY PURCHACED) COLOR CARTRIDGE.

ANY FURTHER SUGGESTIONS?

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Re: Ink cartridge has ink, but wont print.

Please read this post then provide some details.  What operating system

 

If you are using Mac OS the post here may help.

Bob Headrick,  HP Expert

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Re: Ink cartridge has ink, but wont print.

Thanks,  I have Windows 10   64 bit  HP Pavilion Slimline

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Re: Ink cartridge has ink, but wont print.

I would suggest going to Start, Control Panel, Devices and Printers, right click on the Officejet 4650 and select Remove Device.  Next download the full featured driver from HP here:  https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-4650-all-in-one-printer-seri...  

 

Install the driver, then print something in color to verify the driver was the issue.

 

Bob Headrick,  HP Expert

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Re: Ink cartridge has ink, but wont print.

Thanks, you solution worked great.  

Jerry

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Re: Ink cartridge has ink, but wont print.


@PILLDOC50 wrote:

Thanks, you solution worked great.  

Jerry


I am glad I could help.  If you have any further issues be sure to come back to the forum.

Bob Headrick,  HP Expert

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