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HP Recommended

MY HP OFFICE JET 4650 WON'T PRINT IN COLOR. I HAVE PRINTED A PRINT QUALITY DIAGNOSTIC PAGE AND THE COLORS SHOW BEAUTIFULLY. WHEN I TRY TO PRINT A DOCUMENT OR PICTURE, IT WILL ONLY PRINT  B&W. i HAVE  BEEN TROUGH ALL THE SETTINGS AND DO NOT SEE ANYTHING OUT OF LINE.  JUST PUT IN A NEW (RECENTLY PURCHACED) COLOR CARTRIDGE.

ANY FURTHER SUGGESTIONS?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I would suggest going to Start, Control Panel, Devices and Printers, right click on the Officejet 4650 and select Remove Device.  Next download the full featured driver from HP here:  https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-4650-all-in-one-printer-seri...  

 

Install the driver, then print something in color to verify the driver was the issue.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

5 REPLIES 5
HP Recommended

Please read this post then provide some details.  What operating system

 

If you are using Mac OS the post here may help.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

Thanks,  I have Windows 10   64 bit  HP Pavilion Slimline

HP Recommended

I would suggest going to Start, Control Panel, Devices and Printers, right click on the Officejet 4650 and select Remove Device.  Next download the full featured driver from HP here:  https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-4650-all-in-one-printer-seri...  

 

Install the driver, then print something in color to verify the driver was the issue.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

Thanks, you solution worked great.  

Jerry

HP Recommended

@PILLDOC50 wrote:

Thanks, you solution worked great.  

Jerry


I am glad I could help.  If you have any further issues be sure to come back to the forum.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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