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‎05-21-2019 09:33 PM

HP Recommended

Hi, I have the exact same problem.  Photocopy doesn't print in black.  Can you please let me the solution you shared with others who had the same issue? 

 

Thanks

Hyungtae

1 REPLY 1

‎05-22-2019 12:43 PM

HP Recommended

@Hyungtae

Welcome to the HP Community

 

Could you please help me with the exact model name or the product number of your printer?

 

Did you try to use a different ink cartridge?

 

Keep me posted.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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