01-30-2019 06:07 PM
I read your previous advice message. I just bought new color and black cartriges last night, and the levels are showing good. It copies in color, but does not copy in black. Over WIFI it doesn't print either in color or black. It only shows brief, light smudges. It's only about a year old. Bummer. Is there a way to fix this?
02-05-2019 08:16 PM
Follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
05-22-2019 07:08 AM
Using the desktop HP Print and Scan Doctor, I accidently noticed on my desktop, it was breifly fixed. Bought new cartriges and now it's not printing properly again; mainly the full black cartrage is printing as faded and fuzzy. I've cleaned the heads using the HP doctor as well and doesn't work.
This is the worst and most frustrating printer I've ever used and purchased. Also, I've wasted so much money on new ink cartriges as well. This is not an acceptable product from a well know company.
05-22-2019 03:04 PM
@TJ1975, Welcome to HP Support Community!
If you have tried all the troubleshooting steps from this document HP OfficeJet 6900 Printers - Black or Color Ink Not Printing, Other Print Quality Issues, I am afraid it could be a hardware issue.
I would recommend you to try our other support options. Follow the steps below:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee