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‎01-17-2020 03:24 AM

HP Recommended

this same problem.

I have followed every option on the HP help site and have replaced all 4 cartridges. Everything works fine except Cyan does not print at all.

1 person had the same question
1 REPLY 1

‎01-20-2020 10:21 AM

HP Recommended

Hi @Mumford1

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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