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Barb-1937_
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Re: Paper jam hp Officejet 5740 e all in one series

I followed all the recommended steps and it still shows that there is a paper jam.

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Re: Paper jam hp Officejet 5740 e all in one series

Hi @Barb-1937_

 

Welcome to the HP Support Community. 

 

Have you tried these steps yet? 

 

If the issue still persists, this could be an issue with the sensors and I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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