01-24-2020 03:21 PM
Bought an hp deskjet 2622 for the convenience of printing wirelessly. The printer is intentionally placed in an out-of-the-way location, plugged into a wall-outlet. I can print from my laptop and usually pdf and doc from my desktop. When I attempt to print artwork from photoshop or my desktop, I have to do the scan doc and other troubleshooting. Every time. It sometimes takes hours to get the device to connect via the wifi network. Drivers have been removed and reloaded multiple times. As soon as it is out of ink, I'll be looking for a more reliable product.
01-27-2020 05:50 PM - edited 01-27-2020 05:51 PM
@THEJasonSorrell Here's what I recommend you do:
Please check if the copier works as a stand-alone device and lif that works, try the below steps,
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click here to access the HP website, find the drivers compatible with your windows and install it.
If the issue persists, please go ahead and install the windows built-in drivers:
If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.
Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.
See the Frequently asked questions in this document for additional information, including how to scan using this driver.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
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