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Re: Remove and Reinstall Ink Cartridge Message

I have same issue and it’s months, I am trying fix this issue. 
printer: HP ENVY Photo 7830


Thie issue started after installing replacement Black cartridge. Colour one works well but black is always problem.

please help 

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HP Support Agent
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Re: Remove and Reinstall Ink Cartridge Message

@VaibhavP1, Welcome to the HP Support Community!

 

Have you tried using an alternate black ink cartridge if available and check if the error persists?

Are you using HP ink cartridges?

 

This seems like an issue with the black ink cartridge. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, perform step 3 mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Re: Remove and Reinstall Ink Cartridge Message

Yes tried older cartridge and it works but it’s empty now. I don’t know how to request replacement as no contact numbers for this

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HP Support Agent
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Re: Remove and Reinstall Ink Cartridge Message

@VaibhavP1

 

If the printer is enrolled in Instant Ink, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted.

KUMAR0307
I am an HP Employee

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