replaced with new cartridge from Walmart and I still get the same message. Who messed up my printer to make me replace with new cartridges. The both have ink in them. They were printing perfectly.
Please read this post then provide some details. What printer model? What operating system? What exactly are any error messages on the printer or computer screen?
What cartridge numbers are you using? Are the cartridges new HP cartridges or third party?
I am not an employee of HP, I am a volunteer posting here on my own time.
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