• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-22-2019 05:16 PM

HP Recommended

I have the same issue with my hp2622. There was a black but no color cartridge in the box. How do I reset it to bybass the setup cartridges? 

6 REPLIES 6

‎12-25-2019 09:20 AM - edited ‎12-26-2019 11:08 AM

HP Recommended

@


I am an HP Employee

Was this reply helpful? Yes No

‎12-26-2019 11:08 AM

HP Recommended

@S555

 

Welcome to the HP Support Community.

 

Try these steps:

  1. Open the ink cartridge access door.
  2. Press and hold the Wireless button for 3 seconds.
  3. Close the access door. A Load Paper message displays on the control panel, and the printer begins initializing.
  4. If initialization does not begin, repeat steps a through c until initialization begins.
  5. Follow the prompts on the control panel to complete initialization.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎12-29-2019 01:18 PM

HP Recommended

No this does not work. It still does not recognize the hp color print cartridge that is not a setup cartridge. 

Tags (1)
Was this reply helpful? Yes No

‎12-30-2019 06:06 AM

HP Recommended

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎01-16-2020 09:23 AM

HP Recommended

Hi, I'm new here but I had exactly the same problem, thanks for your remody,

all sorted now! 👍

Was this reply helpful? Yes No

‎01-16-2020 09:25 AM

HP Recommended

Even if I can't spell remedy! 🙄

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.