cancel
Showing results for 
Search instead for 
Did you mean: 
Guidelines

New to the Community? Let's Get Started >

joanne94
New member
1 0 0 0
Message 1 of 2
51
Flag Post
HP Recommended

Re: Setup cartridges

How do i bypass the Setup Cartridge issue for HP OfficeJet Pro 6968 - i can't go back or forward on setup

Tags (1)
1 REPLY 1
HP Support Agent
HP Support Agent
4,206 4,190 334 342
Message 2 of 2
20
Flag Post
HP Recommended

Re: Setup cartridges

@joanne94, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation