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jeanne20
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Re: change INK CARTRIDGE ON MY 8028 office jet pro. The cover to access cartridges seems to be stuck

I need to change the printer cartridge in my HP OfficeJet Pro 8020 and the lid seems to be stuck.  What do you suggest?

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Re: change INK CARTRIDGE ON MY 8028 office jet pro. The cover to access cartridges seems to be stuck

@jeanne20, Welcome to HP Support Community!

 

If you have already performed the steps from the document  'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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