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Re: printer failure message

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I've tried to contact support but can't find where I'm supposed to continue after i bring up my info.  I have a photosmart 7520.  It's from 2014.  Just got a printer failure message.  I've unplugged it when it was on and followed all the senerios for that.  I've cleaned the printer heads and the cartridges.  The cartridges are pretty new, just put them in on Thursday of this week.  Still getting the error.  Is there any hope or is it toast and I just need to purchase a new one?

 

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@krishenton,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/document...

 

If you have followed all the steps suggested in the article, then follow the below steps to contact support and check the available service options for your printer.

 

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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