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Receive fax to computer settings

Office jet 8020
Microsoft Windows 10 (64-bit)

When setting up the fax to receive to computer does it have to be on the USB connection or Wifi. I received a fax according to the fax log and have checked the designated folder and it is not there. 

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HP Support Agent
HP Support Agent
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Receive fax to computer settings

Hi @celeste235

Welcome to the HP Support Community. I'd be happy to assist you.

 

Use HP Digital Fax to automatically save incoming faxes to your computer, a folder on the network, or forward them to an email account. This feature helps save paper and ink as an alternative to printing faxes, and can provide access to faxes when away from the printer. A traditional phone line (landline) connection is required to use HP Digital Fax.

 

For more info on setting up digital fax, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Receive fax to computer settings

Hello and thanks for trying to help. I have done this setup. I learned that fax to email is not available on this model Deskjet 8020. Are you sure my model can fax to computer. I bought this printer for that purpose. Am disappointed if I cant get this setup. 

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HP Support Agent
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Receive fax to computer settings

@celeste235

 

Yes, Fax to email is not supported by this printer.

 

Fax to PC is available with Windows as per the product specifications. Click here to check the same under Fax.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Receive fax to computer settings

I have set up on the computer thru digital fax set up. On the printer panel it does state that print to computer is setup. Now I get error message when I try to fax from the computer that it cannot communicate with the printer. 

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Receive fax to computer settings

@celeste235

  • Did you check the connection between the devices?
  • Are you able to print/scan from the PC?
  • Did you run a fax test as mentioned in the document attached and check if that works?

 

Keep me posted.

KUMAR0307
I am an HP Employee

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