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I have had a HP printer for a number of years now.

I don't use it a great deal but have been very happy with it.

However, a message on my printer tells is telling me that an ink cartridge - that's still half full - cannot be used anymore as it is "past expiration date".

I inserted another cartridge but the message then came up saying "cartridge appears to be missing or damaged".

Well, I knew it wasn't missing as I put it in myself so it must have been damaged but, it was fresh out of the packet.

I have had to go out and buy a new cartridge, which is a real nuisance - as I already have one that's not empty and another that's not yet been used, but my biggest bug-bear is that this means that these two cartridge's will now have to be thrown away.

What has happened to being able to get refills?

Where are HP sitting in regards to saving the planet with wasting good cartridges and wasting unused ink?

I look forward to hearing back from someone very soon.



HP Support Agent
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@Jennifer1265 Welcome to HP Community!


Please provide the printer model number. 


Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 


Click here for steps on finding the information we need!


Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.


For recycling the HP ink cartridges, please refer to the following link


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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